HDI Connect Blog posts include Service Management, Support Operations and Desktop Support from a variety of industry experts:
Deluxe Knowledge Exchange offers articles and event information for Banking and Credit Union professionals including Customer Experience, Employee Engagement and latest banking trends.
For great posts related to Social CRM, Customer Engagement and Contact Centers: The Social Customer
Call Center, Customer Service & Social Media Events, Articles, Q&A: Customer Management IQ
Greg Levin‘s irreverent but all too true and very informative look at Contact Centers and Customer Service: Greg’s blog
If you haven’t read his tongue in cheek letters to companies regarding candy, cleaning, dehydrated foods and their responses, you are missing out: Write The Company
CallCentre Helper – The UK’s most popular Call Centre Magazine
For a blend of Customer Service, Social Media and Technology for Help Desks: Desk.com