I hope you enjoy this post from my friends at BPA Quality: “The Monster Living In Your Contact Center”.
Originally posted on BPA Quality's Blog:
This MONSTER consists of uncalibration, lack of constant coaching, animosity toward QA and nit picking. The Monster is easily created, especially if the contact center is in survival mode. The Contact Center Monster is a Quality Program that is scary enough to cause Shelley to turn in her Quill.
Grab your pitchforks and torches because here is how you catch and destroy that Contact Center Nightmare.
Filed under: Call Center