I’m honored by the requests I’ve received to post on other sites in our Customer Experience and Contact Center community. I hope you will visit their sites to not only read my guest posts but also learn from the excellent advice which their teams and other guest posters share with you.
This month, I have posts on the following blog sites:
Deluxe Knowledge Exchange (Banking and Credit Unions)
HDI Connect (Tech Support and IT)
PACE (Professional Association of Customer Engagement) Midwest
I also want to thank you for stopping by, reading my posts and sharing your thoughts with me here and on social media.
Wishing you and your Customer focused teams much success!
Filed under: banking, Call Center, Contact Center, Customer Communication, Customer Experience, Customer Service, Employee Engagement, Leadership Develpment, Training Tagged: | Call Center, Call centre, Contact Center, customer experience, Customer relationship management, Customer Service, Management, Training
Thanks for your insightful additions to HDIConnect, Melissa!
Always happy to share with your Tech Support and IT audience!
Reblogged this on PACE Midwest Blog and commented:
Your insight and ideas are a huge value add to our members!! You are helping us build a new communications channel that our members will use for many years to come.
Thanks Michael! I hope they enjoy my articles as much as I enjoy sharing and reading your own blog content.