The Deluxe Knowledge ExchangeSM is an ongoing complimentary online resource designed to help banks and credit unions work together to find solutions to shared business challenges.
The title is: ” Processes that Create Work for Our Customers” and focuses on how financial institution processes can undermine Customer Experience.
My blog post on their site is HERE
Filed under: banking, Business Process Improvement, Call Center, credit union, Customer Communication, Customer Experience, Customer Loyalty, Customer Retention Tagged: | Banking Services, Business Processes, Call Center, Credit union, customer experience, Customer satisfaction, Customer Service, Financial institution, Financial services
